Human Resources

HR in 2017: New Bersin by Deloitte report predicts most disruptive year ever

By EverwiseOctober 5, 2016

If anyone has a crystal ball into the trends that will shape and redefine how HR leaders approach their work, it’s Josh Bersin, Principal at Bersin by Deloitte.

Yesterday, Bersin released his annual predictions report titled “HR Technology Disruptions for 2017: Nine Trends Reinventing the HR Software Market.” As one might expect, this year’s report includes a strong bent toward disruptive technology and Bersin predicts that HR leaders will continue to focus less on products that automate and integrate their talent practices and more on technology that results in greater employee engagement, teamwork, innovation, and collaboration.

The report confirms what we’ve been seeing from our own customers – today’s most forward-thinking HR leaders want (and need) tech solutions that are engaging, effective, productivity-oriented and scalable. They are also looking for solutions that align with how today’s employee works. This means a greater emphasis on team-based tools for goal alignment and coaching; putting in place systems to provide feedback and measure engagement; and rethinking the way organizations measure performance, manage careers, and enable continuous individual learning.

Bersin sees this as a shift from the integrated talent management practices of the early 2000s to the people management concerns of today, and he believes that the changes ahead will be more transformational than ever.

One of Bersin’s nine trends for 2017 is what he calls the “The Continuing Explosion and Evolution of the Learning Market.

As indicated in the report, today’s world of corporate learning has evolved into a much more heterogeneous set of practices, all of which Bersin believes fall into four areas he calls the “Four Es”:

  • Education (formal training)
  • Exposure (meeting and knowing the right people)
  • Experience (on-the job learning, apprenticeships, projects)
  • Environment (tools, support, job-aids, and on-the-job assistance)


Bersin believes that this new model for learning and development creates a need for a range of disruptive technologies to support each of the four areas he’s identified. He calls this The Continuous Learning Technology Stack and highlights Everwise as a leader in this category.

“The corporate learning marketplace is ready for a revolution. Never before have I seen so much frustration, innovation, and change in the corporate L&D world,” said Bersin. “If companies want to build a truly compelling, self-directed learning experience at work, they should think way beyond the realm of the corporate LMS.”

The future of HR is upon us and rather than look at the year 2020 let’s take a look at what Bersin’s 2017 will bring for HR leaders and the industry as a whole. You can download a free copy of the report here.



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