Artificial Intelligence (AI) is here to stay and it’s changing every aspect of how a business functions, including HR. These days, making a good impression with a prospective employer requires more than just a great résumé and pleasant personality. Today, potential talent have to first make it past machines that are being used to screen and identify the right people to help create more diverse, empathetic and dynamic workplaces. New advances in AI, services innovation and revolutionary software are also being used to disrupt and reinvent the employee experience after the hiring process andonce valuable talent walks in the door.
And for good reason:The Future Workplace and Beyond.com study entitled “The Active Job Seeker Dilemma” found that 83% of HR leaders said “employee experience” is either important or very important to their organization’s success, and they are investing more in training (56%) and improving their work spaces (51%). Organizations are driven to focus on creating a compelling employee experience to retain and attract talent.
Programs of Quality at Scale
Employees today want to work for a company where they can grow as individuals and in their jobs. One of the biggest L&D challenges is delivering high-quality L&D programs at scale. Effective solutions are often too expensive for a larger rollout, resulting in a tradeoff between quality, affordability and scale. Premium learning programs – executive coaching, mentoring and high-quality leadership development institutes – have tremendous impact for those who participate, yet companies are only able to invest in 10% of the employee population with those types programs. Scalable learning solutions such as an employee handbook and eLearning courses are affordable but yield less than desirable outcomes.
It’s important to find the right balance. And that’s where AI and smarter software programs are proving cost-effective for companies both large and small that want to ensure that more of their employees continue to learn and grow, and ultimately stay at the company as well.
Smarter L&D Programs
AI and smarter software offer a more seamless learning journey for employees. Goodbye to the one-size-fits-all approach of yesteryear, hello to programs tailored specifically to the individual, team and organization. Smarter software powers personalization, social interaction and higher content relevance for users, all while giving L&D professionals the tracking and analytics they need to measure program effectiveness across multiple types of audiences.
High-impact, scalable learning should ultimately support business outcomes that drive innovation and change, increase agility, reduce costs, execute consistently and shift strategy. Software programs like the Everwise platform allow organizations to tailor, run and optimize learning experiences at enterprise scale. Employees can connect with the people, resources and feedback they need to be more productive and successful at every stage of their career – and all in one place. HR leaders can scale the learning experiences that matter most to their companies and provide a high-quality experience to every learner.
The Human-in-the-Loop Approach
As machine learning becomes more common, it is important to remember that it is an ongoing and iterative process. Making sure computers and humans work well together is critical for all of these L&D programs to work efficiently and effectively. A human-in-the-loop allows L&D professionals to change the outcome of a program or process. HR leaders can quickly assess what’s working and update the content in real time based on user feedback and the evolving needs of the organization.
The human-in-the-loop approach is also extremely effective for the purposes of training. It allows trainees to immerse themselves in the process and then apply those skills to the real world. Facilitators in the learning process can also engage, guide and support employees throughout the learning process, help modify the learning process to the specific group and provide invaluable outside advice and input. Utilizing a human in the loop allows participants to interact with realistic models and attempt to perform their tasks as they would in an actual scenario.
Human-in-the-loop learning works because people are more accountable to people than technology and people are uniquely able to personalize learning experiences, shaping instruction to meet personal learning styles. But it only works if the humans are responding to the feedback they receive and in turn, that employees understand that their opinions matter.
In addition to redefining the employee experience for employees and HR specialists alike, AI, services innovation and revolutionary software has the potential to enrich the relationships between HR professionals and their talent as well as managers and their team members. AI improves an organization’s ability to identify and correct any problems, to improve engagement and training initiatives, as well as assess employee satisfaction. Incorporating a human-in-the-loop approach results in more effective and scalable L&D programs. Not only will the program be a success but it will also lay the foundation for employees and managers – and therefore the organization, too – to be successful.